General Support FAQs
What is your Current Shipping Time?
Each order requires up to 72 hours of processing time & you should expect your saber to be delivered to you within 2-3 weeks. If you see your order status changed to "fulfilled" that means it has been processed and you can expect a unique tracking ID within the next 2-3 days. However, if your order was made on a Friday your order will only be processed on the following Monday. Do expect a delay in receiving a tracking number during busy festive parts of the year. Messaging us wont speed up the process.
If item is listed as BACK ORDER do allow up to 3 weeks for a tracking number from order date.
For PRE-ORDERS, you will have to make full payment and will usually ship within the given time frame. Sometimes earlier, sometimes later. It really depends if our supply line can handle your order request on time. We appreciate your patience and try our best to ensure a smooth & fast buying experience.
Do we ship to other countries other than Singapore?
Yes we do. We are an authorised lightsaber reseller for South-East Asia and provide free shipping for orders above SGD100. However, the customer is responsible for any fees associated with your countries' customs and imports department. Space Cantina will not cover the cost should there be additional fees. It is the buyers responsibility to calculate and prepare for what those fees are if applicable to your order. Any orders returned due to non-payment of customs fees will apply a reshipping fee. If this happens do contact our support team to find out more about reshipping fees.
How do I make a refund or return request?
Please read on to see if you are eligible for a return or refund.
Should you find that your saber is eligible for a return or refund. Do submit a support ticket in our SUPPORT tab. Clearly indicate the issues you are experiencing and a support member will follow up with you shortly! :)
Do we provide warranty on our sabers?
We provide 1-Year warranty from date of purchase. The warranty covers parts and malfunctions not user-related or inflicted.
Please note: Our SaberCores and Sound Boards are not covered due to the user's ability to possibly damage them. Applicable for XNP v1 and Proffie soundboards.
Customers are to provide video evidence with clear indication of the issue. Should it be deemed defective, you are to ship either the FULL package or just the defective part. Once our support team confirms that the damage is NOT user inflicted, a replacement/refund can be processed. All shipping fees are at the expense of the customer unless approved for replacement or refund. We recommend engaging trusted shipping companies and the customer is to provide shipping receipts for reimbursement of shipping fees.
How do I ship back products for a replacement/refund?
We recommend engaging our support team to schedule a pickup with JNTexpress or NinjaVan. Additionally, you can drop off at our store location. Do refrain from untraceable shipping options like SingPost.FOR INTERNATIONAL BUYERS
Do inform us which company you are engaging to ship the defective product back to us. You are to provide receipts and tracking number.
SHOULD ANY OF THESE FAQs NOT SOLVE YOUR PROBLEM/QUERY DO EMAIL US AT firstname.lastname@example.org or engage us on our chatbox.